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Finding your booking details
Find all your reservations and move-in details in your bookings dashboard.
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Complete your renter profile
A complete profile helps hosts trust you and respond to requests faster.
Guides for Renters
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How to book a room on Flatmates
Browse listings, pick your dates and confirm your booking in a few steps.
Caution deposit - what it is and when you get it back
A refundable deposit held by the host against damages or unpaid bills.
What to do if your listing looks different
Contact us within 24 hours of check-in and we'll resolve it for you.
Payment methods accepted on Flatmates
Bank transfers, card payments (Visa, Mastercard, Verve) and mobile money.
How our escrow payment system works
Your payment is held securely until 24 hours after you check in.
Cancelling your booking as a renter
Cancel from your dashboard - refund depends on the host's policy.
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Our community standards
How we build a foundation of trust.
Host resources and inspiration
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Get specialised support
Our support team is available to help with bookings, payments, disputes and anything else.
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