Safety

Stay safe on Flatmates Nigeria

Your safety is our top priority. Whether you need to report a concern, find emergency contacts, or understand how we handle safety issues - this page is your starting point.

Our commitment: Every listing on Flatmates Nigeria goes through identity and property verification. We monitor our platform 24/7 for suspicious activity and act immediately on confirmed safety violations.

Reporting safety issues

If you experience or witness any safety concern on Flatmates Nigeria - a threatening message, an unsafe property, or suspicious behaviour - please report it immediately. We take every report seriously and our trust and safety team reviews all submissions within 4 hours.

Use the 'Report' button on any listing, profile, or message thread

Email our dedicated safety team at safety@flatmates.com.ng

For urgent physical safety threats, contact the Nigerian Police Force first - then notify us

All reports are treated confidentially - the subject of a report is never told who filed it

You can report anonymously if you have not yet created an account

Emergency contacts

In an emergency, always contact local authorities first. Flatmates Nigeria is not an emergency response service - but we are here to support you once you are safe.

Nigerian Police Force - 112 or 199

Lagos State Emergency Management Agency (LASEMA) - 112

Abuja emergency line - 123

EFCC Fraud Hotline - 0800 006 3226

Flatmates Safety Team - safety@flatmates.com.ng (non-emergency, responds within 2 hours)

What we investigate

Our trust and safety team investigates a wide range of issues. Below are the categories we handle - if your concern fits one of these, please get in touch.

Physical safety threats made by a host, guest, or flatmate

Fraudulent listings or identity impersonation

Payment scams or off-platform payment requests

Harassment, threats, or discriminatory behaviour

Properties that pose a physical hazard (unsafe wiring, no fire exits, etc.)

Exploitation or human trafficking concerns

Experiencing discrimination?

Discrimination based on ethnicity, religion, gender, disability, or state of origin violates our community standards and Nigerian federal law. If you have been discriminated against on our platform, use our dedicated reporting tool.

Report discrimination

Need help?

Not sure where to start?

Our support team is available every day from 8 AM to 10 PM WAT. For non-urgent safety concerns, email us and we will respond within 2 hours.