Cancellation policy
Clear, fair cancellation policies
Every listing on Flatmates Nigeria has one of three cancellation tiers chosen by the host. You will always see the policy clearly before you book.
How to cancel a bookingPolicy tiers
Three levels of flexibility
Hosts choose the tier that matches their property type. The policy is always visible on the listing page before you commit.
Best for short-term or spontaneous bookings.
Cancelled ≥ 24 hours before move-in date
Full refund
Cancelled < 24 hours before move-in date
50% refund
Balanced protection for both renters and hosts.
Cancelled ≥ 5 days before move-in date
Full refund
Cancelled ≥ 24 hours before move-in date
50% refund
Cancelled < 24 hours before move-in date
No refund
Used for long-term rentals and high-demand properties.
Cancelled ≥ 7 days before move-in date
50% refund
Cancelled < 7 days before move-in date
No refund
Extenuating circumstances
Full refund regardless of policy
When something truly unexpected happens outside your control, your host policy does not apply. Submit documentation within 48 hours of the incident and our team will review within 2 business days.
Death or serious illness
The death or unexpected serious illness of the renter, a person they are travelling with, or an immediate family member.
Government travel restrictions
A government-imposed travel ban, border closure, or mandatory quarantine that makes the stay impossible.
Declared natural disasters
A natural disaster, severe weather event, or state of emergency declared by a government authority affecting the property or the renter's origin.
Flatmates service fee - non-refundable
Flatmates Nigeria charges a 5% platform fee on your rent payment at move-in. This fee is non-refundable on cancellation and covers identity verification, escrow protection, digital tenancy agreements, and 7-day support. It is shown clearly before you complete your booking.
If your host cancels
You are fully covered
Full refund - immediately
If a host cancels your confirmed booking, you receive a 100% refund of all payments including your deposit. No waiting, no chasing.
Priority re-booking support
Our team will help you find an equivalent room in your area at a similar price as quickly as possible - at no extra cost to you.
Direct support access
You get immediate access to our support team who will work with you personally until you are re-housed or your refund is confirmed.
Host penalty
Hosts who cancel confirmed bookings receive a warning, suspension, or permanent ban depending on frequency - protecting all future renters.
Need to cancel a booking?
Follow our step-by-step guide - or contact support if something isn't right.