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Setting house rules that work

6 min read
Setting house rules that work

Rules nobody reads aren't really rules - three clear ones beat fifteen that nobody finishes, and the goal is a guest who actually knows what's expected, not a document that protects you on paper but gets skimmed past in practice by every single person who's supposed to be reading it.

Pick three non-negotiables

Some clear examples: no parties, no smoking indoors, no extra guests beyond what's actually booked. Anything beyond these core few lives in a separate guidebook rather than the house rules themselves, which should stay short enough that a guest actually reads all of them before arrival. The fewer rules you have, the more weight each one carries - a list of fifteen rules trains guests to skim past all of them, including the ones you actually care about enforcing. Choose your three based on what would genuinely cause you a problem, not based on a generic list copied from elsewhere - a rule that doesn't reflect a real concern of yours just adds noise a guest has to read through. If you're struggling to narrow it down to three, ask yourself which single issue, if it happened, would actually change how you feel about hosting that guest again - that's usually the clearest filter.

Explain the why in one line

"No parties - neighbours have early starts" is more persuasive and more likely to be respected than a bare "No parties allowed," because it gives the guest a reason rather than just an instruction. Guests are far more likely to follow a rule they understand than one that reads as arbitrary, even when the underlying requirement is identical. This small addition costs one extra sentence and meaningfully improves compliance without making the rule itself any stricter. It also changes the tone of the whole document from a list of restrictions into something that reads as reasonable and considerate, which shapes how a guest approaches the entire stay, not just the specific rule in question, from the very first message onward.

Set rules before you need to enforce them

Every rule should exist in writing before the situation it addresses comes up, not be improvised in a message after a guest has already broken an unstated expectation. A guest can't reasonably be held to a rule they were never shown, and enforcing an unwritten expectation after the fact tends to produce disputes rather than resolutions, tying directly into clear expectations at move-in for longer stays specifically. If you notice yourself wanting to message a guest about something they didn't technically break any written rule doing, that's the clearest possible signal your rules need updating before the very next booking comes in, not a reason to be frustrated with this particular guest.

Tailor rules to your actual property, not a generic template

A rule about pool access makes no sense if there's no pool; a rule about elevator use matters a great deal if there is one and guests keep propping the doors open. Write rules specific to your building's actual quirks rather than copying a generic list from somewhere else - specific, relevant rules get respected; generic ones get ignored because they don't obviously apply to what's in front of the guest. Walk through your own space and building specifically when drafting rules, rather than starting from a template found online, since the rules that actually matter for your property are rarely the same as the ones that matter for a different building entirely. Ask a recent guest what surprised them about how the building or compound works, if anything - their answer often points directly at a rule or a piece of context worth adding for the next person.

Make consequences clear, not just the rule itself

State plainly and calmly what happens if a rule is broken - a warning, a charge, or in serious cases a request to leave - rather than leaving guests to guess. This isn't about being heavy-handed; it's about removing ambiguity so that if enforcement is ever needed, it doesn't come as a surprise. Clear consequences, stated upfront and calmly, also make any later disagreement far easier to resolve, since both sides can point back to what was agreed before the stay began. A guest who knew the consequence in advance and still broke the rule has a much harder time arguing the response was unfair or unexpected, which makes the whole situation faster and less stressful for you to resolve as well.

Revisit your rules after an incident, not before

If something ever goes wrong that your current rules didn't clearly cover, that's the signal to add exactly one line addressing it, not to rewrite the whole document defensively. Rules built reactively, one real incident at a time, tend to stay sharp and relevant; rules written all at once in anticipation of everything that could go wrong tend to balloon into the long, unread list this whole approach is trying to avoid. Resist the urge to add three new rules after one bad experience - a single, precise addition addressing exactly what happened is almost always more effective than an overcorrection. Date each addition in your own private notes too, so you can see over time whether your rules are genuinely stabilising around a small, sensible core or continuing to grow, which would be a sign something else needs attention.

Rules and Instant Book work together

If you use Instant Book, your house rules are doing extra work, since there's no back-and-forth conversation before the booking confirms - a guest is agreeing to your rules sight-unseen beyond what's written. Keep them especially clear and visible in that setup, since they're the only real screening mechanism standing between an automatic booking and a guest who wasn't actually a good fit for your space. Review them specifically through the lens of a guest who has never messaged you and never will before arriving, since that's exactly the scenario Instant Book creates for every single booking that comes through it, start to finish.

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