Legal & compliance
What to do in a dispute
4 min read
Most disagreements - a damage claim, a late payment, a disagreement over move-out condition - get resolved without ever needing to escalate. Here's the process when they don't.
Start in chat, with specifics
State the issue, the amount or action you're asking for, and a deadline. Most disputes resolve at this stage because everything is in writing and timestamped.
Escalate to Flatmates support if you're stuck
Open a case from the tenancy detail page. Include photos and the chat thread - our team reviews caution deposit disputes within 7 days.
FlatCover backs you for the rest
If a tenant damages the property beyond the deposit, or abandons the lease mid-term, FlatCover is the safety net behind the deposit.
Ready to apply this?
Open a dispute