How to Become a Superhost on Flatmates Nigeria

Flatmates Nigeria reviews Superhost status every quarter (March, June, September, December). To qualify, you must meet all of the following criteria in the preceding 12 months:

• Completed at least 10 bookings OR 3 bookings totalling at least 90 nights
• Maintained a response rate of 90% or higher (responding to messages within 24 hours)
• Maintained an overall guest rating of 4.8 or above
• Zero cancellations initiated by you (host-side cancellations)

Your current progress towards each criterion is visible in your Host dashboard under 'Superhost status'.

Superhost listings receive a Superhost badge displayed prominently on the listing card and profile, which significantly increases click-through rates. In competitive areas like Lekki, Victoria Island, and Maitama, the badge can make the difference between being booked and being overlooked.

Additional benefits include:

• Priority placement in search results for your area
• Reduced service fee - 2% instead of the standard 3%
• Access to the Superhost referral programme with cash bonuses for bringing new hosts to the platform
• Dedicated Superhost support line with faster response times
• Quarterly Superhost newsletter with market insights and platform updates

Superhost status is re-evaluated every quarter. If you fall below any criterion during an evaluation period, you lose the badge immediately. It can be re-earned in the next quarter if you meet all criteria again.

The most common reasons hosts lose Superhost status are slow response times and accumulating a host-initiated cancellation. Set up mobile notifications and the Flatmates host app so you never miss a message or need to cancel a confirmed booking.

The 4.8 rating threshold is the hardest criterion for most hosts. Tips from Flatmates' top-rated hosts in Lagos and Abuja:

• Send check-in instructions proactively, 24 hours before arrival - do not wait for the guest to ask
• Ensure the property matches the photos exactly - this is the most common source of negative reviews
• Leave a welcome note and a small gesture (bottled water, local snacks) on arrival day
• Respond to mid-stay messages within 2 hours, especially for maintenance issues like power or water supply
• Follow up the day after check-in to confirm everything is comfortable