Safety and policies

Safety

How Flatmates protects hosts

4 min read
How Flatmates protects hosts

Beyond FlatCover, several platform-level safeguards run quietly in the background to protect your listing and your earnings.

Verified guests only on instant book

We require identity verification before a guest can book without your approval.

Funds held in escrow until check-in

Guest money sits in Paystack escrow and is released to your wallet 24 hours after check-in - protecting both sides.

Fraud monitoring

Our risk team reviews high-value bookings and unusual patterns. You'll be contacted if anything needs your attention.