The Flatmates Guarantee
Deposit protection for renters in Nigeria
Every year, Nigerian renters lose money to ghost landlords and deposits that vanish the moment they pay. On Flatmates Nigeria your rent and caution deposit are held in escrow until you confirm move-in - so your money is never gone before you have the keys.
How your deposit is protected
You pay into escrow
Your rent and caution deposit go to a secured escrow account held by Flatmates Nigeria - not directly to the landlord or agent.
We hold the money
The funds stay protected while you complete your inspection and prepare to move in. Nobody can touch them in between.
You confirm move-in
Once you have the keys and the property matches the listing, you confirm move-in in the app.
Funds are released
Only then is the rent released to the verified landlord. If something is wrong, the money is still protected while we step in.
What the guarantee covers
- Your rent, held in escrow until you have moved in.
- Your refundable caution deposit.
- Protection against ghost landlords and listings that do not exist.
- A real support team and escalation path if anything goes wrong.
Deposit protection - your questions
Is my rent deposit safe with Flatmates Nigeria?
Yes. Your rent and caution deposit are held in a secured escrow account and are only released to the landlord after you confirm move-in. Until then, your money cannot be taken by the landlord or an agent.
What is the Flatmates Guarantee?
The Flatmates Guarantee is our deposit-protection promise: every payment runs through escrow, every host is identity-verified, and your money is only released once you have the keys and the home matches the listing.
When is my money released to the landlord?
Funds are released after you confirm move-in in the app - meaning you have inspected the property, received the keys, and it matches what was advertised.
What happens if the landlord disappears or the property is fake?
Because your money is in escrow and has not been released, it is protected. Our support team steps in to resolve the issue, and you are not left chasing a deposit that has already vanished.
Is my caution deposit refundable?
Yes. The caution deposit is a refundable security deposit, returned when you move out, less only the cost of any genuine damage beyond fair wear and tear.