Accessibility
Housing for
everyone, without exception
We're committed to making Flatmates usable by people of all abilities. Accessibility is not an afterthought - it's built into every feature we ship.
Our commitment
What we're doing
Flatmates Nigeria targets WCAG 2.1 Level AA compliance across all customer-facing interfaces. We embed accessibility review into our design and engineering process - not as a final audit, but as an ongoing practice.
We work with users with disabilities to test new features, and we maintain an open accessibility feedback channel that feeds directly into our product backlog.
This statement was last reviewed in April 2026 and will be updated at least every 12 months.
Compliance status
WCAG 2.1 Level AA
Our target standard for all new features
WCAG 2.1 Level AAA (select criteria)
Applied where feasible without restricting functionality
EN 301 549
European standard for ICT accessibility
APPT (Nigeria)
We track emerging Nigerian accessibility guidelines
What's built in
Accessibility features
Full keyboard navigation
Every interactive element on Flatmates is reachable and operable using only a keyboard. We test every release against keyboard-only workflows.
Screen reader compatible
Our interfaces are built with semantic HTML, proper ARIA labels, and live regions. We test with NVDA, JAWS, and VoiceOver on a regular basis.
High contrast & scalable text
All text meets WCAG 2.1 AA contrast ratios. Text scales gracefully up to 200% zoom without loss of content or functionality.
Mobile accessibility
Our app supports iOS VoiceOver and Android TalkBack. Touch targets meet the 44×44px minimum recommended by WCAG.
Captions & transcripts
All video content includes accurate captions. Promotional videos include audio description tracks for key visual content.
Reduced motion support
Users who prefer reduced motion will see simplified, non-animated versions of our interface transitions.
Known limitations
We're being transparent
Some older listing cards may have insufficient alt text - we are auditing and fixing in Q2 2026.
Complex filter modals may have limited screen reader support - a rewrite is planned for Q3 2026.
PDF documents (e.g. tenancy agreements) are not yet fully accessible - tagged PDF versions are in development.
Need help or found an issue?
If you experience an accessibility barrier on Flatmates, we want to know. Our team responds to accessibility reports within 2 business days.
accessibility@flatmates.com.ng